Privacy Policy

 

Last Updated: 8/20/2026

This Privacy Policy describes how TrueGroove (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, sign up for our newsletter, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.

We also automatically collect some information when you visit our website, such as your IP address, browser type, and how you interact with our pages, through cookies and similar technologies described in Section 4.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and shipping updates
  • Respond to your comments and questions
  • Improve our website and products
  • Send you marketing communications, with your consent, which you can opt out of at any time
  • Show you relevant TrueGroove ads on other websites and platforms, as described in Section 4

3. Information Sharing and Service Providers

We do not sell, trade, or rent your personal information to third parties.

We share information with trusted service providers who help us operate our business, including:

  • Payment processors, to securely handle your transaction. TrueGroove does not store your full payment card information; it is processed directly by our payment processor.
  • Shipping carriers, to deliver your order.
  • Email marketing platforms, to send order updates and, with your consent, marketing emails.
  • Advertising and analytics platforms, such as Meta (Facebook and Instagram) and Google, to measure ad performance and show you relevant ads.

These providers are only permitted to use your information to perform services on our behalf and are required to keep it confidential.

4. Cookies and Advertising

We use cookies and similar tracking technologies to operate our website and understand how visitors use it.

We also use advertising tools, including the Meta Pixel and Google Ads tracking, to measure the effectiveness of our ad campaigns and to show you relevant TrueGroove ads on platforms like Facebook, Instagram, and Google. These tools may collect information about your visits to our site and use it to deliver ads to you elsewhere. You can manage your ad preferences directly through Facebook, Google, or your browser settings, and you can disable cookies through your browser, though this may affect site functionality.

5. Data Security

We use reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from anyone under the age of 13. If we learn that we have collected information from a child under 13, we will delete it.

7. Your Rights

You have the right to access, update, or delete your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at jim@truegroove.golf or joey@truegroove.golf.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted to this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at joey@truegroove.golf.